Hearing from others in a support group also seems to have helped Keith

Keith's girlfriend shows the importance of change based on relationships and trust

Keith’s story shows that simple solutions (such a clear-out’, even by his friends) do not work in the longer term

The rep from the Fire Service speak of how they can help in such situations – getting alongside the person and ‘not judging’ but ‘helping to keep you safe’. Fire risks are very real for the person and neighbours

Keith speaks in a very informed way about his history, yet seemed unable (in the past) to transfer his understanding into action