1. Yes, missing money and allegations of ear pinching to make her open mouth to eat.

Rough handling of other resident

2. Investigation - Manager, but local authority on ASP concerns

3. Previous concerns should have been looked into, such as missing cash.

4. Thinking it might just be her mum's normal behaviour

Was the actual harm underestimated?

Are there sufficient staff numbers to cope with the range of needs and behaviours of residents?

Prisha's daughter may have feared any complaint would have been viewed negatively and held against her mother, who is already seen as a 'problem'/'difficult' resident.

Has Joan taken any steps since the original report by Prisha's daughter?

Yes - the reports would suggest more than one type of harm - financial, as well as physical