Course Support

You can register for a learning course, via the relevant course webpage. Simply click on the ‘Buy This Course’ button and it will direct you to the online registration page.

You can book up to 5 learner places per course using the online registration form. We recognise that many service providers wish to purchase this training in bulk for their teams and those of partner agencies. If you wish to place a large group booking of more than 5 learners, please contact us to discuss any discounted rates we can offer.

Once you complete an online booking form for a course, the ‘booking contact’ will be sent a confirmation email within one working day. A Welcome Email will also be sent to learners, outlining how to initially login, set your password and access the content. If you have not received these emails within one working day of registering, please contact us to confirm your booking.

An invoice for the learner place(s) will be raised within 3 working days of the booking being made. Payment of the invoice can then be completed using our online card payment system, bank transfer or cheque.

If you are already registered on a learning course, simply visit the course website,  click on the ‘Already Registered’ button and Login.

If however, you are logging in to the course for the first time simply follow the instructions in the video below…

For guidance on how to navigate and progress your way through a course simply watch the video below…

No. Although we’d always hope every class on every course is of real value to you – we appreciate there will be some topics or issues that will be of greater interest to you than others. As a result, each course is entirely free-form – you can access any class, anywhere, anytime, in whichever order you wish.

Should you wish to access a certificate of completion for a course without having completed a class – simply open the class in question and click on the ‘mark complete’ button at the bottom of the page. This will mark the class as complete, without you watching the video or completing the course activity.

This support video shows how you can provide feedback on your learner experience; as well as completing the course and accessing your certificate of course completion…