Course Support
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- Registering for a Learning Course
- I haven't received an email from you
- Logging In to a Course
- Do I have to complete a course in one sitting?
- Progressing through your course
- Taking notes on a course
- How long do I have access to a course for?
- Do I need to complete every class?
- Completing a course & certification
- It took me longer to complete the course than the CPD allocation awarded to it?
- Monitoring the progress of a group of learners
Registering for a Learning Course
You can register for a learning course, via the relevant course webpage. Simply click on the ‘Register for this course’ button and it will direct you to the online registration page.
You can book up to 300 learner places per course using the online registration form.
Once you complete an online booking form for a course, the ‘booking contact’ will be sent a confirmation email immediately. A Welcome Email will also be sent to learners with their personalized login details, outlining how to initially login and access the content.
An invoice for the learner place(s) will be raised within 1 working day of the booking being made. Payment of the invoice can then be completed using our online card payment system, bank transfer or cheque.
I haven't received an email from you
We use automated emails for a variety of purposes – booking confirmation and Course Welcome Emails, password reset emails etc.
Depending on the settings and preferences of your organisation’s IT server these emails may end up being diverted into your ‘other’ inbox, spam or junk mail folders, so please make sure to check these if you are expecting an email from us.
To ensure that you always receive these emails from us you can add our email address (training@policyhubscotland.co.uk) to your safe senders/whitelist in your email application.
If you still aren’t receiving our emails then please let us know. We’ll do all we can to help, however, we can only confirm that emails have been sent to an email address. This is due to the nature of the internet, email delivery is something outwith the sender’s control – it is entirely dependent on the recipient’s IT server and mail settings.
Logging In to a Course
You can access a course by logging in to your learner profile, using the instructions provided to you in your Welcome Email (see ‘Registering for a learning course’). For more information, simply watch the video below…
Do I have to complete a course in one sitting?
No, once enrolled on a course you can access the content whenever you like, in whichever order you like. You will be provided with your personalised learner profile, enabling you to log-in and log-out in your own time and work through the course at your own pace. You can also access any of the content at anytime – including the classes you’ve already completed.
Progressing through your course
For guidance on how to navigate and progress your way through a course simply watch the video below…
Taking notes on a course
Learners can make digital notes on each class they undertake. To find out how to make, edit, print or download course notes simply watch the video below…
How long do I have access to a course for?
Our training courses can be accessed anytime, anywhere. We want you to be able to learn at your own pace, without the pressure of a countdown clock. That’s why our courses are made available on-demand and don’t have fixed expiration dates. Thus providing learners with an easily accessible reference ‘library’, even after they have completed the course.
From time to time, we update and refresh our training library to keep it current and relevant. When that happens, a course may eventually be retired or replaced. If we do plan to remove a course, we’ll always give learners at least 6 months’ advance notice so there’s plenty of time to complete it.
In short: you can start any course when it suits you, and if it’s ever scheduled to come down, you’ll know well ahead of time.
Do I need to complete every class?
No. Although we’d always hope every class on every course is of real value to you – we appreciate there will be some topics or issues that will be of greater interest to you than others. As a result, each course is entirely free-form – you can access any class, anywhere, anytime, in whichever order you wish. Completing as much of the course as you like.
Should you wish to access a certificate of completion for a course without having completed a class – simply open the class in question and click on the ‘mark complete’ button at the bottom of the page. This will mark the class as complete, without you watching the video or completing the course activity.
Completing a course & certification
This support video shows how you can provide feedback on your learner experience; as well as completing the course and accessing your certificate of course completion…
It took me longer to complete the course than the CPD allocation awarded to it?
Training providers are restricted to ensuring that CPD is allocated based on the expected study time for an individual. Some may take less time to complete a course, others may take more.
Our CPD hours are therefore determined by the combined length of the video classes, added to the estimated time (provided by the trainer) to complete any exercises or activities.
Some learners – particularly if they frequently pause videos to make notes etc. – may therefore find that a course takes a longer time to complete than the CPD hours we have awarded to it.
If you would like us to increase the CPD hours on your finalised certificate of completion to better reflect the specific time you have spent undertaking the course, let us know and we can create a bespoke certificate for you.
Monitoring the progress of a group of learners
When you book a group of more than 5 learners on to a course, we use group management software to ensure the leader or coordinator of the group can monitor the progress of their colleagues in real-time – and ensure learners can be reminded or prompted to progress through the training where necessary.
This is particularly useful for larger groups of learners, improving training progression and course completion rates. For more information, watch our support video below…
