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You can register for a learning course, via the relevant course webpage. Simply click on the ‘Buy This Course’ button and it will direct you to the online registration page.
You can book up to 5 learner places per course using the online registration form. We recognise that many service providers wish to purchase this training in bulk for their teams and those of partner agencies. If you wish to place a large group booking of more than 5 learners, please contact us to discuss any discounted rates we can offer.
Once you complete an online booking form for a course, the ‘booking contact’ will be sent a confirmation email within one working day. A Welcome Email will also be sent to learners, outlining how to initially login, set your password and access the content. If you have not received these emails within one working day of registering, please contact us to confirm your booking.
An invoice for the learner place(s) will be raised within 3 working days of the booking being made. Payment of the invoice can then be completed using our online card payment system, bank transfer or cheque.
No, once enrolled on a course you can access the content whenever you like, in whichever order you like. You will be provided with your personalised learner profile, enabling you to log-in and log-out in your own time and work through the course at your own pace. You can also access any of the content at anytime – including the classes you’ve already completed.
Our online, on-demand training courses can be accessed anytime, anywhere. The course content will remain on your learner profile for a minimum of 6 months. Providing you with an easily accessible ‘library’ for future reference. The exact length of time each course’s content can be accessed for is listed on the relevant learning course homepage.
No. Although we’d always hope every class on every course is of real value to you – we appreciate there will be some topics or issues that will be of greater interest to you than others. As a result, each course is entirely free-form – you can access any class, anywhere, anytime, in whichever order you wish. Completing as much of the course as you like.
Should you wish to access a certificate of completion for a course without having completed a class – simply open the class in question and click on the ‘mark complete’ button at the bottom of the page. This will mark the class as complete, without you watching the video or completing the course activity.
Each course is complimented with scheduled webchats with the trainers, so there is the opportunity to discuss any issues, queries or questions learners may have for trainers as they progress through the course. The webinars will be run as a series, spread over a number of months and learners will be informed in advance of the relevant dates. Each webchat will also be recorded and added to the relevant learning course, so it can be accessed by all enrolled learners – including those unable to join the webinar at a specific date and time.
This support video shows how you can provide feedback on your learner experience; as well as completing the course and accessing your certificate of course completion…