Our Online Learning Courses

When purchasing an online learning course from us we will ask the ‘booking contact’ to provide information on our course ‘learner(s)’ including their first name, last name, job title, organisation’s address, email address and telephone number. This information will be used to:

• Create an online profile for the ‘learner(s)’ on the Policy Hubs site, or;
• Assign the purchased course to an existing learner profile

We generally store information about users for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes the ‘learner’s’ name, email address, billing address and telephone number.

We may collect and use ‘Learner’ personal information for the following purposes:

• To improve customer service
  The information provided helps us respond to customer service requests and support needs more efficiently.
• To personalize user experience
  We may use information to monitor the course progression of a ‘Learner’, providing them with the flexibility to leave and rejoin the course at any time and immediately see where they left off and which steps they have already completed.
  We may also use information to update the ‘Learner’s’ individual Learner profile page with any new courses they have registered for.
• To improve our Site
  We may use feedback provided to improve our training products and services.

Our mailing lists

We maintain and update our mailing lists on a regular basis to ensure we provide recipients with targeted information on our training that we think may be of interest, using the email address provided to us.

Our mailing lists contain the following information:

• The Recipient’s First Name
• Last Name
• Job title
• Organisation
• Work email address (In a small number of cases, subscribers will prefer to be contacted via a personal email address. In which case, that personal email address will be included in the mailing list)

You can join our mailing list, via the ‘Join Our Mailing List’

Subscribers can also update their mailing preferences via the webpage – ‘Update Your Preferences’

Subscribers can request to have their details removed from our mailing list(s) at any time by getting in touch with us via the contact details listed above and all emails sent to our mailing lists include instructions on how recipients can ‘unsubscribe’ from future mailings, should they wish to do so.

Our training registration processes

As part of the registration for our online learning courses and training events, we will request certain information in order that we can deliver a quality service to our ‘learners’ and ‘delegates’ and ensure our booking and invoicing processes are as efficient and customer-friendly as possible.

When registering for our training, we will request the following information –

For the booking contact:

• First Name
• Last Name
• Job title
• Organisation
• Business Address (If purchasing the training as an individual, customers will list their personal home address instead. In which case, that address will be added to our training register)
• Work email address (In a small number of cases, customers will prefer to be contacted via a personal email address. In which case, that personal email address will be added to our training register)
• Work telephone number (In a small number of cases, customers will prefer to be contacted via a personal telephone number or mobile number. In which case, that personal number will be added to our training register)

Reason for requesting this information: This is to ensure we can process the booking and confirm the learner or delegate has been registered for the training. It also ensures we have a main point of contact for the booking.

For the ‘learner(s) or ‘delegate(s)’:

• First Name
• Last Name
• Job title
• Organisation
• Work email address (In a small number of cases, customers will prefer to be contacted via a personal email address. In which case, that personal email address will be added to our training register)
• Work telephone number (In a small number of cases, customers will prefer to be contacted via a personal telephone number or mobile number. In which case, that personal number will be added to our training register)
• Dietary requirements
• Accessibility requirements

Reason for requesting this information: This is to ensure we can provide each ‘learner’ or ‘delegate’ with updates on the training they have registered for; send them the relevant joining information (including details on the location, timings and catering arrangements for an event); and, where appropriate, to ensure we can provide them with the necessary tailored services and support to enable them to fully access and enjoy the training.

For the billing contact:

• First Name
• Last Name
• Job title
• Organisation
• Business Address (If attending the event as an individual, customers will list their personal home address instead. In which case, that address will be added to our training register)
• Work email address (In a small number of cases, customers will prefer to be contacted via a personal email address. In which case, that personal email address will be added to our training register)
• Work telephone number (In a small number of cases, customers will prefer to be contacted via a personal telephone number or mobile number. In which case, that personal number will be added to our training register)
• Business Purchase Order number (if appropriate)

Reason for requesting this information: This is to ensure we can liaise with the appropriate individuals / departments regarding the invoicing and payment for the booking.

As part of our event management, we will prepare a delegate list and name badges for each of our events. These will include each delegate’s name, job title and organisation. It will not include any contact details. If you have booked to attend an event and do not wish your name to be included in the delegate list or on a name badge, please let us know in writing at least 7 days prior to the event.

For all our training, we will encourage learner and delegate feedback to help us improve what we do and how we do it. Such feedback may, from time to time, be used across the Hub or in future promotional materials. If you do not wish your comments to be attributed to you, please do not write your name and details on the feedback form or tick the relevant box.

As part of our marketing activities – and as part of our attempts to create wider policy conversations – we may, from time to time, take photographs and videos at our events which will appear across the Hub or in future promotional materials. As a result, your attendance at the event may result in you being featured in such photographs or videos. Unless you notify us of your objection to this in advance, your consent will be implied. We will, of course, happily remove and/or cease using any images in which you are featured should you request us to do so.

In addition to the reasons listed above, we may use your information to better understand your needs and provide you with a better service, and in particular for the following reasons:

• internal record keeping
• we may use the information to improve our products and services
• we may periodically send promotional emails about new training, special offers or other information which we think you may find interesting using the email address which you have provided
• from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We will not share data (including any personal information or contact details) for marketing purposes with third parties.

We will not use your personal information to make automated decisions.