Online Learning Courses

On-demand streaming

Anytime, anywhere

At your pace

Straight to your device

Avg. 10-15 video
per course

15-20 mins
per video

Digital resources
for each course

Scheduled webchats
with course trainers

Frequently Asked Questions

Yes, each learner will have access to a course’s content in full – be that streaming video classes, undertaking activities or downloading resources.

No, once enrolled on a course you can access the content whenever you like, in whichever order you like. You will be provided with your personalised learner profile, enabling you to log-in and log-out in your own time and work through the course at your own pace. You can also access any of the content at anytime – including the classes you’ve already completed.

Our online, on-demand training courses can be accessed anytime, anywhere. The course content will remain on your learner profile for a minimum of 6 months. Providing you with an easily accessible ‘library’ for future reference. The exact length of time each course’s content can be accessed for is listed on the relevant learning course homepage.

Each course is complimented with scheduled webchats with the trainers, so there is the opportunity to discuss any issues, queries or questions learners may have for trainers as they progress through the course. The webinars will be run as a series, spread over a number of months and learners will be informed in advance of the relevant dates. Each webchat will also be recorded and added to the relevant learning course, so it can be accessed by all enrolled learners – including those unable to join the webinar at a specific date and time.

No. Although we’d always hope every class on every course is of real value to you – we appreciate there will be some topics or issues that will be of greater interest to you than others. As a result, each course is entirely free-form – you can access any class, anywhere, anytime, in whichever order you wish. Completing as much of the course as you like.

Should you wish to access a certificate of completion for a course without having completed a class, visit our ‘Support Page’.

Your Learner Journey

Purchase an online course

Participants can be registered on to a course via the ‘Buy This Course’ button on each learning course homepage. Learners registered on to a course will be sent their individual login details within 1 working day.

Login to your own learner profile

Each course participant has their own individual learner profile. From this profile they will be able to access the course(s) they have purchased; monitor how they have progressed through each course; and be kept up-to-date on any new courses that are developed.

Progress through the course at your own pace

The learning from each course is entirely free-form. Watch video classes and download digital resources when you like, in whichever order you like. Once you have watched a video; completed an activity or downloaded a resource you can simply mark each task as ‘complete’.

Login and Logout at any time

Login to a course at any time and our course progression software will let you see which video classes you’ve already completed and where you left off last time.

Certificate of completion for your CPD

Once you have marked the course as fully completed, a ‘certificate of completion’ will be available for you to download and/or print off.

Add more online courses to your learner profile

If you wish to purchase more online courses, these will be added to your existing learner profile for you to access at any time. All the content from all your courses will be available for you to watch or download whenever suits you.

Sample learner profile

Our customer feedback

The figures below are from over 2,300 customer feedback forms completed between March 2015 and March 2020.

How would you measure? (out of 100)
Training content 94%
Organisation 95%
Customer Care 97%
Would you undertake further Policy Hub training?
Yes 97%

Sample certificate of completion

Any queries? Did we miss anything?

If you have any questions regarding our online learning courses, please don’t hesitate to get in touch via our contact details at the bottom of this page.