As part of our ongoing conversation around ‘user-focused public services’, the Design Council’s Chris Finnegan showcases an example of how design can improve the user experience. John Mathers, Chief Executive of the Design Council,...
Earlier this Spring, Sarah Drummond – Co-founder and Managing Director of Snook – delivered a keynote address at our ‘Consumer Insight conference’. Here, as part of our ongoing conversation around ‘user-focused public services’, we...
As part of our ongoing conversation around ‘user-focused public services’, leadership mentor and board governance expert Brian Cavanagh explores the role of the public interest in good corporate governance. Brian featured as a speaker...
At our ‘Mental Health and Wellbeing in Schools’ conference earlier this month we hosted an Aye Mind gif-making workshop. As some of you will have noticed from the event twitter feed #mentalhealthinschools the interactive...
As part of our ongoing conversation around ‘user-focused public services’, Martha Lester-Cribb explores Evaluation Support Scotland’s work in encouraging third sector organisations to involve service users, consumers and the general public in the evaluation...
Following on from the Institute of Customer Service’s valuable contribution to our November half-day conference on ‘Delivering public services: The role of leadership in achieving customer service excellence’, ICS Chief Executive Jo Causon outlines...
The Christie Commission put the service user/consumer interest at its heart and the relentless pressure on public sector finances continues to drive further transformational service reform. We are now seeing structural reforms that are...
As part of our conversation around the role of leadership in achieving customer-focused public services, Peter Farrer, Scottish Water’s Chief Operating Officer, describes the company’s journey to achieve Customer Service Excellence. Peter, what was...
Monday 30 March 2020, Edinburgh
