"I found all the classes very insightful. I particularly like the Dave Whitaker quote 'we need to invite a child to join us in our calm, rather than joining them in their chaos'. This has become my motto and I have shared it with my team and repeat it as a mantra every time I feel a situation might escalate with a pupil (or staff!). Throughout the course I had so many new ideas. It has reassured me that I am doing the right thing in my job, that through the relationships I build with my students, I can support them by showing them I really care"