Reacting to Difference – Understanding our Operating Systems

A key factor that may provoke our own shadow behaviours is our tolerance for difference and how we react to individuals or organisations/groups that are very different to ourselves. In the first video class of this third session, Margaret explores our operating systems – the mental rules that we use to shape our behaviours and interactions.

Key themes

  • Tolerance for Difference
  • The unspoken rules that govern our interactions
  • The 3 Operating Systems – Open, Closed, Random

Reacting to Difference - Understanding our Operating Systems (03:24)

NOTE: The Presentation Slides used in this video class are available for download via the ‘Materials’ tab at the top of the page.

Move on to the next class, where you can self-assess your own preferred Operating System – the basic set of rules that we implicitly follow in our interactions with others in everyday, low stakes situations.

Reacting to Difference - Understanding our Operating Systems PP