What is the impact of jumping up the Ladder?
"Our conclusions seem obviously right to us. People can and do reach different conclusions. When they each view their own conclusions as obvious, they don’t see a need to say how they arrived at them. People see the conclusions of others as obviously wrong and invent reasons to explain why others say things that are so obviously wrong. When people disagree they often hurl conclusions at each other from the top of their respective ladders, making it hard to resolve differences and learn from each other"
The System Thinker
When the stakes are high, this process is exaggerated and the stakes rise even higher.
Think of a recent incident or issue that raised the stakes for you or someone else.

We use cookies to provide you with tailored training guidance, support and recommendations based on your interests. They also help us understand how you use our website and personalise your experience. You can accept all cookies, reject all non-essential cookies, or customise your preferences.