Citizens and Customers: Further building a case for customer service in the public sector

Jo Causon

Jo Causon

Jo Causon is the Chief Executive of the Institute of Customer Service. Under Jo's leadership the Institute has worked in partnership with its members and other stakeholders in realising the increased return on investment that excellent customer service can deliver and the role it can play as a motivator for those working within an organisation, enabling those organisations to keep their talent as well as their customers. She also believes that by working to develop customer service excellence organisations will not only survive the current challenging economic conditions but will also prosper and help to lift the UK out of recession earlier than would otherwise have been the case.

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