People by default: Designing public services from a human perspective

Sarah Drummond

Sarah Drummond

Sarah is the Co-founder and managing Director of Snook, an award winning design consultancy working at the forefront of civic, public sector and democratic innovation. Sarah focuses on making social change happen by re-thinking public services from a human perspective and regularly lectures and speaks around the globe on service design, innovation and civic engagement. Sarah is a serial idea generator. She has co-founded MyPolice, CycleHack, Dearest Scotland and The Matter. For this work she was awarded a Google Fellowship for her work in technology and democracy.

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