Half-day Board Development seminars

Inspiring Effective Corporate Governance: Improving the Quality of Boardroom Conversations

Boardroom conversations image cropped and resized
OVERVIEWAGENDASPEAKERSREGISTER TO ATTENDVENUE
OUTLINE
Faced with limited budgets and resources and a rising demand for services, public service providers have needed to become more creative and innovative in their design and delivery – often with services (and governance arrangements) being shared, merged or integrated. Against this challenging backdrop, strong and effective Boards are critical. Now, more than ever before, Boards of public bodies and their partner agencies need to focus on their organisation’s purpose – be clear about that purpose and its intended outcomes for citizens and service users. They need to ensure that their strategy, their policies, their decisions and their delivery truly reflect the needs of those they serve.

The quality of conversation around the boardroom table is a key factor in board effectiveness. When governance fails it is usually down to lack of effective conversation. This in turn leads to poor relationships and lack of trust. How can we ensure that our boardroom conversations are as good as they can be?

Join us for these half-day board development seminars and discover the essentials of great boardroom conversations. Through a series of interactive exercises you will have the opportunity to:

  • Self-assess and explore your own behavioural profile
  • Discover the impact your default way of speaking may be having on fellow board members
  • Learn how to ‘read the room’, become more influential, spot stuck patterns of conversation and intervene to change them
  • Discover how to adjust your language and make the conversational moves that will result in powerful, effective conversations and a more productive and engaged board.

LED BY

MARGARET WILLIAMSON, Director, Boardroom Development Limited
NEIL STEVENSON, Chief Executive, Scottish Legal Complaints Commission
BILL BRACKENRIDGE, Chair, Scottish Legal Complaints Commission
BACKGROUND
What we say and how we say it has an impact on the people around us. Unfortunately, it is not always the impact we intend. Most of us have experienced conversations that seem to go round in circles; where decisions are rehashed several times; where the ‘usual players’ dominate; where some board members struggle to contribute; or conversations that default to power struggles and conflict.

Whether it’s the words we use or the tone we adopt, the moves we make or the unspoken rules unconsciously playing out in the room, our conversation counts.

Powerful, effective conversations build relationships and trust. They enable us to see things from different perspectives and spot opportunities. We are less likely to overlook risks. We are better able to address difficult issues without destroying relationships.

MORNING SEMINAR – AGENDA

08:30-09:00
Registration and morning refreshments

09:00-09:15
Welcome, Introductions, Objectives and Masterclass Guidelines
Our trainer: Margaret Williamson, Director, Boardroom Development Limited

09:15-09:35
The changing nature of governance and leadership; lessons learned from organisational failures and the importance of boardroom conversations
Including observations from Bill Brackenridge (Chair) and Neil Stevenson (Chief Executive) of the Scottish Legal Complaints Commission

09:35-09:45
Introduction to research on the structure of conversations

09:45-10:30
Understanding conversational actions – the ‘4 player model’
An individual exercise and group discussion mapping the conversational system – “Part 1: Identifying and changing stuck patterns of conversation”

10:30-10:45
Tea and coffee break, opportunities for networking

10:45-11:00
The unspoken rules that govern our conversational interactions
A self-assessment exercise mapping the conversational system – “Part 2: Understanding your personal and team profile”

11:00-11:45
The language we use in conversation and its impact on others (individual exercise)

11:45-12:15
Effective boardroom conversations
Interview with Bill Brackenridge and Neil Stevenson on effective boardroom conversations at SLCC. Followed by a whole-group Question and Answer session

12:15-12:30
Summary, individual and group reflections and next steps

12:30
Seminar close

AFTERNOON SEMINAR – AGENDA

12:30-13:00
Registration and sandwich lunch

13:00-13:15
Welcome, Introductions, Objectives and Masterclass Guidelines
Our trainer: Margaret Williamson, Director, Boardroom Development Limited

13:15-13:35
The changing nature of governance and leadership; lessons learned from organisational failures and the importance of boardroom conversations
Including observations from Bill Brackenridge (Chair) and Neil Stevenson (Chief Executive) of the Scottish Legal Complaints Commission

13:35-13:45
Introduction to research on the structure of conversations

13:45-14:30
Understanding conversational actions – the ‘4 player model’
An individual exercise and group discussion mapping the conversational system – “Part 1: Identifying and changing stuck patterns of conversation”

14:30-14:45
Tea and coffee break, opportunities for networking

14:45-15:00
The unspoken rules that govern our conversational interactions
A self-assessment exercise mapping the conversational system – “Part 2: Understanding your personal and team profile”

15:00-15:45
The language we use in conversation and its impact on others (individual exercise)

15:45-16:15
Effective boardroom conversations
Interview with Bill Brackenridge and Neil Stevenson on effective boardroom conversations at SLCC. Followed by a whole-group Question and Answer session

16:15-16:30
Summary, individual and group reflections and next steps

16:30
Seminar close

OUR TRAINER
margaret-williamson-new
Margaret Williamson, Director, Boardroom Development Limited
Margaret Williamson is an organisation development consultant specialising in improving the performance of Boards and Executive Teams. She has been Director of Boardroom Development Limited, an independent strategy and organisation development consulting practice for the past 23 years and prior to that held senior positions in finance and consulting. A champion of boardroom diversity, she created the Boardroom Mentor Programme, the first competency-based programme for women non-executive directors in the UK. She has extensive experience as a non-executive director and audit chair in the public and social enterprise sectors.


ALSO FEATURING

Neil Stevenson
Neil Stevenson, Chief Executive, Scottish Legal Complaints Commission
Neil Stevenson is the Chief Executive of the Scottish Legal Complaints Commission the gateway for all complaints about lawyers, and with powers to award up to £20,000 of consumer redress.

His previous background combines significant experience of regulation and complaints, and of the Scottish legal services market. In 2009 he was appointed by the Privy Council to sit on the General Dental Council, the regulatory and complaints body for 104,000 dental professionals in the UK. He is now also chair of their Remuneration Committee. Between 2004 and 2015 Neil worked with the Law Society of Scotland, latterly as their Director of Representation and Professional Support. He was a founding Director of the Scottish Arbitration Centre. He has previously held a number of other executive and non-executive director roles in organisations spanning the legal sector, healthcare, consultancy, and oil and gas.

For over 12 years he has worked on equality research and projects within the legal and other sectors, including sitting on the equality group of the Judicial Appointments Board for Scotland and on the Justice Disability Steering Group. He is currently a Trustee of Changing the Chemistry, an organisation focussed improving board effectiveness through greater diversity of thought around the boardroom table.


Bill Brackenridge
Bill Brackenridge, Chair, Scottish Legal Complaints Commission
Bill Brackenridge spent 25 years as a management consultant working in both the public and private sectors, specialising in corporate governance. He has served on the Board of Highlands and Islands Airports Ltd and on the Board of NHS Highland, chairing the Argyll & Bute CHP for five years. For six years he chaired the Board of The Scottish Ambulance Service. He became the Chairman of the Scottish Legal Complaints Commission Board in January 2013.


Registration for this event has now closed.

STANDARD RATES

Standard rate
(Available to all attendees from public, private and third sectors)


Small group rate
(For groups of three attendees)


Large group rate
(For groups of five attendees)


Full Team/Board rate
(For groups of at least 8 attendees, up to a maximum of 20 attendees. This will usually involve one of the training sessions being reserved solely for this group.)


VENUE
Lipton Academy
Wheatley Group – Loretto Housing Association,
Lipton House,
170 Crown Street,
Glasgow,
G5 9XD

HOSTED BY
Wheatley Group

MAP

DIRECTIONS
The venue is around 15 minutes walk from Glasgow City Centre or around 5mins by taxi. It is well served by public transport – including local buses and the Underground.

PARKING
There is a small car park available to Academy visitors, as well as ample street parking in the surrounding area.