Consumer engagement in public service design and delivery – Why? How?

Consumer engagement
Trisha McAuley OBE

Trisha McAuley OBE

Trisha McAuley OBE is an expert in bringing the stakeholder into public and private sector thinking, and in enabling high value change and action as a result. She has twenty years’ experience as a successful senior leader in consumer policy, operating within Scotland and across the UK. Trisha has worked effectively and constructively with business, public services, governments and regulators, bringing about change to the mutual benefit of consumers and business. She has played a key role in building consensus and operating in challenging, high profile stakeholder environments, enhancing and safeguarding organisational reputation. Trisha was awarded an OBE for services to consumer affairs in the 2015 New Year’s Honours list. Her current roles include - Non-Executive Director, NHS Greater Glasgow and Clyde; Member of the Board and the Audit Committee, Scottish Environment Protection Agency; Non Executive Board Member, Northern Ireland Water; Member, Ofgem Gas Network Innovation Competition Expert Panel, Ofgem; Public Interest Member of the Discipline Board, The Institute of Chartered Accountants Scotland (ICAS); Director and Owner, McAuley Policy and Management Ltd

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